Acme Agent Supply, LLC ("ACME," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Services.
1. Information We Collect
Information you provide directly:
- Account registration details (name, email, company)
- Payment information (processed by our payment provider; we do not store card numbers)
- Support communications and feedback
Information collected automatically:
- Usage data (features accessed, actions taken, session duration)
- Log data (IP addresses, browser type, pages visited, timestamps)
- Device information (operating system, browser version)
- Cookies and similar tracking technologies
Information from your agents and systems:
- Diagnostic telemetry submitted by ACME software (stack health scores, event logs)
- Configuration metadata necessary to deliver the Services
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve the Services
- Process transactions and send related information
- Send technical notices, updates, security alerts, and support messages
- Respond to your comments and questions
- Monitor and analyze usage patterns to improve user experience
- Detect and prevent fraudulent or unauthorized activity
- Comply with legal obligations
3. How We Share Your Information
We do not sell your personal information. We may share information with:
- Service providers who assist us in operating the Services (hosting, payment processing, analytics) under confidentiality obligations
- Legal authorities when required by law, court order, or to protect our rights
- Business transfers in connection with a merger, acquisition, or sale of assets
- With your consent for any other purpose disclosed at the time of collection
4. Data Retention
We retain your information for as long as your account is active or as needed to provide the Services. You may request deletion of your account and associated data by contacting us at legal@acmeagentsupply.com.
5. Security
We implement industry-standard technical and organizational measures to protect your information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Cookies
We use cookies and similar technologies to maintain sessions, remember preferences, and understand usage. You can control cookies through your browser settings, though disabling them may affect Service functionality.
7. Third-Party Services
The Services may contain links to third-party websites or integrate with third-party tools. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.
8. Children's Privacy
The Services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn we have done so, we will delete that information promptly.
9. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Request deletion of your information
- Object to or restrict processing
- Data portability
To exercise these rights, contact us at legal@acmeagentsupply.com.
10. International Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable law.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via email or prominent notice in the Services. The "Last updated" date at the top reflects the most recent revision.
12. Contact Us
If you have questions or concerns about this Privacy Policy:
Acme Agent Supply, LLC
82 Wendell Ave. STE 100
Pittsfield, MA 01201
USA
Email: legal@acmeagentsupply.com